Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality services with the highest level of integrity in dealing with our clients, families, donors and community partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our services. This statement will be continuously assessed against new technologies, business practices and our users’ needs.
What Information Do We Collect?
When you visit our website you may provide us with several types of information: personal information you knowingly choose to disclose, such as donor information, and website use information collected on an aggregate basis as you and others browse our website.
1. Personal Information You May Choose to Provide
Credit Card Information
If you choose to make a donation via our website you will be required to provide personal information. For example, you will need to provide the following information:
- Name
- Address
- Email address
- Credit card number
This information is not shared, traded, sold or otherwise shared. As no merchandise is bought or sold on www.ddrc.ca, credit card refunds will not be issued.
Email Information
If you choose to correspond further with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
2. Website Use Information
Similar to other websites, our website uses a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server logs to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website. This information is collected on an aggregate basis. None of this information is associated with you as an individual but allows us to accurately track anonymous traffic on our website. We do not create individual profiles of visitors to our website and we do not have a database of individual profiles of each visitor.
What Are Cookies?
Cookies are a feature of web browser software that allows web servers to recognize the computer used to access a website. Cookies are small pieces of data that are stored by a user’s web browser on the user’s hard drive. Cookies can remember what information a user accesses on one web page to simplify subsequent interactions with that website by the same user or to use the information to streamline the user’s transactions on related web pages. This makes it easier for a user to move from web page to web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.
How Do We Use Information We Collect from Cookies?
We use website browser software tools such as cookies and web server logs to gather information about our website users’ browsing activities, in order to constantly improve our Web site and better serve the people who use it. This information assists us to design and arrange our web pages in the user-friendliest manner and to continually improve our website to better meet the needs of our site users and prospective users. Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our website as they move from one page to another. Web server logs allow us to count how many people visit our website and evaluate our website’s visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you.
How Do We Protect Your Information?
Information Security
We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.
Evaluation of Information Protection Practices
Annually, our operations and business practices are reviewed for compliance with Agency policies and procedures governing the security, confidentiality and quality of our information.
Employee Access, Training and Expectations
Our Agency values, ethical standards, policies and practices are committed to the protection of website user information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing privacyofficer@ddrc.ca. It may take up to 45 days to process this request.
What about Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so; in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
What About Other Web Sites Linked to Our Website?
Please be aware that we are not responsible for the practices employed by websites linked to or from our website nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website.
Questions or comments regarding this policy, or the administration of the DDRC’s Privacy practices may be directed to the Privacy Officer by email to privacyofficer@ddrc.ca or in writing to:
Privacy Officer
DDRC
4631 Richardson Way SW
Calgary, Alberta T3E 7B7